KGS Local Hotline is a platform to report any violation of our stated Whistle-blower Policy and Code of Conduct, or other concern you may have. Any allegation which falls under the scope identified below but not limited to, can be reported to the KGS Local Hotline:

1. Acceptance of kickbacks

2. Acceptance of gifts and entertainment

4. Bribery and corruption

5. Facilitation payments

6. Misrepresentation of financial books and records

7. Money laundering

8. False expense/reimbursement claims

9. Inaccurate financial reporting

10. Theft including cash, company assets etc.

11. Tax evasion

13. Insider trading

14. Sharing of third-party intellectual property and or data

24. Misuse of authority

25. Sullying

26. Unfair treatment of employees or third parties

27. Concurrent employment

29. Contract norms violation 

What is a Protected Disclosure?

A Protected Disclosure means any communication made in good faith that discloses or demonstrates information that may evidence unethical behaviour, actual or suspected, fraud or violation of the Code of Conduct or any other unethical or improper activity or abuse of authority by any employee etc.

Is it mandatory to disclose the identity while reporting a Protected Disclosure?

No, you can choose to remain anonymous. While reporting anonymously, you should share the following minimum information for a successful investigation:

What is the benefit of disclosing my identity to KGS Local Hotline  by being anonymous to the Company?

KGS Local Hotline shall act as an informal, neutral, and impartial third-party service provider. You can disclose your identity with KGS Local Hotline without any fear of victimization or retaliation for a successful investigation of your complaint. In case the Company needs any additional information for your complaint, the Company will reach out to KGS Local Hotline and further they will reach out to you to seek that information.

What information should I include while making a Protected Disclosure?

You should state the facts and should not speculate or draw conclusions. You should provide as much specific information such as detailed description of the incident, who was involved, frequency of the issue, evidence, or source of evidence, etc. as possible, so that your allegations can be investigated.

If I see a violation, shouldn't I just report it to my manager, security, or human resource officials and let them deal with it?

When you observe some behavior that you believe violates our Code of Conduct, we expect you to report it and hence we have partnered with KGS Local Hotline.

Why should I report what I know? What’s in it for me?

We all have the right to work in a positive environment and with that right comes the responsibility of acting in an ethical manner and letting the appropriate people know if someone is not acting appropriately. By working together, we can maintain a healthy and productive environment.

KGS Local Hotline is designed to protect your anonymity. However, if you wish to remain anonymous, you - as a reporting party - need to ensure that the content of the complaint does not reveal your identity. 

Is the telephone toll-free number confidential and anonymous too?

What happens after a Protected Disclosure is submitted?

KGS Local Hotline will prepare an incident report based on the information, facts and evidence provided by the whistle-blower. The report is shared with the designated contacts within the company for further investigation.

What if my boss or other managers are involved in a violation? Won’t they get the report and start a cover-up?

KGS Local Hotline platforms and the report distribution are designed in a way that implicated parties are not notified or granted access to reports in which they have been named.

What if I remember something important about the incident after I file the complaint? Or what if the Company has further questions for me concerning my complaint?

When you file a complaint through any channels of KGS Local Hotline, you receive a unique case number. You may contact the KGS Local Hotline to seek feedback after few days from the date of reporting of incident by quoting the case reference number.

If you have reported the issue through web portal, then you may access through your credentials to add more detail or answer questions posed by a Company representative and add further information that will help resolve open issues.

Are these follow-ups on complaints as secure as the primary complaint?

Yes, all correspondences through KGS Local Hotline are held in the same strict confidence as the initial complaint.                                                          

I hope my server logs are not traced and my identity remains confidential.